Cancellation & Refund Policy
Last updated: 1/21/2026
1. Cancellation by Customer
More than 24 hours before service:
Full refund, no cancellation fee.
Less than 24 hours before service:
50% refund. Late cancellation fee applies.
Same day cancellation:
No refund. Full charge applies.
No-show by cleaner:
Full refund or free reschedule.
2. Rescheduling
You can reschedule your booking up to 24 hours before the scheduled time at no charge. Rescheduling within 24 hours may incur a fee.
3. Refund Processing
Refunds are processed to the original payment method within 5-10 business days.
4. Service Quality Issues
If you're not satisfied with the service quality, please report the issue within 24 hours. We'll investigate and may offer a partial refund, re-cleaning, or credit.
5. How to Cancel
To cancel or reschedule:
- Log into your account and cancel from the booking details
- Email us at hello@mybellon.com
- Call us at +44 20 1234 5678
6. Contact
For cancellation questions, contact us at hello@mybellon.com or +44 20 1234 5678.